Terms of service

LumiHaus Terms of Service

Last Updated: 04/06/2026

1. Introduction

Welcome to LumiHaus. By accessing our website and purchasing products from us, you agree to be bound by these Terms of Service.

If you do not agree to these Terms, please do not use our website.

2. Business Information

LumiHaus operates as a sole trader business.

For customer enquiries, please contact:

Email: support@LumiHaus.org

3. Products and Availability

We strive to ensure all product descriptions, specifications, dimensions, images and pricing are accurate.

However:

  • Colours may vary depending on screen settings.

  • Product dimensions may vary slightly due to manufacturing tolerances.

  • Product availability is subject to supplier stock levels.

We reserve the right to discontinue or modify products without notice.

4. Pricing

All prices displayed on our website are subject to change without notice.

In the event of a pricing error, LumiHaus reserves the right to cancel affected orders and issue a full refund.

5. Orders

Orders are subject to acceptance and availability.

We reserve the right to:

  • Refuse an order

  • Cancel an order

  • Limit quantities purchased

If payment has already been taken, a full refund will be issued.

6. Shipping and Delivery

Delivery estimates are provided for guidance only.

LumiHaus is not responsible for delays caused by:

  • Couriers

  • Customs inspections

  • Weather conditions

  • Supplier delays

  • Events beyond our reasonable control

Risk in goods passes to the customer upon delivery.

7. Returns and Refunds

Returns are governed by our Returns & Refund Policy.

Items must be:

  • Unused

  • Uninstalled

  • In original packaging

  • In resalable condition

Items showing signs of installation, modification, misuse or damage after delivery may not qualify for a refund.

8. Electrical Installation Disclaimer

Many LumiHaus products require installation.

All electrical products should be installed by a qualified professional in accordance with local regulations.

LumiHaus accepts no liability for:

  • Incorrect installation

  • Improper wiring

  • Electrical faults caused by third-party installation

  • Damage caused by misuse or modification

9. Limitation of Liability

To the fullest extent permitted by law, LumiHaus shall not be liable for:

  • Indirect losses

  • Consequential losses

  • Loss of profits

  • Loss of business opportunities

Our total liability shall not exceed the amount paid for the relevant order.

Nothing in these Terms limits any liability that cannot legally be excluded.

10. Intellectual Property

All content on the LumiHaus website, including:

  • Logos

  • Branding

  • Images

  • Product descriptions

  • Website design

  • Graphics

remains the property of LumiHaus and may not be copied, reproduced or distributed without permission.

11. Fraud Prevention

We reserve the right to refuse, suspend or cancel orders suspected of fraud, abuse, unauthorised transactions or unlawful activity.

12. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Product Sourcing and Fulfilment

LumiHaus works with a network of suppliers, manufacturers and fulfilment partners to process and deliver customer orders.

As a result, products may be shipped from different warehouse locations depending on product availability, destination and logistics requirements.

Orders containing multiple items may arrive in separate shipments.

Delivery estimates are provided in good faith but are not guaranteed and may vary depending on supplier processing times, courier performance and customs procedures.